Annuario 2020 – La gestione documentale tra testa e cuore – Cecilia Tamagnini
Records management is increasingly recognised as the key challenge for the effectiveness of public administration. Records managers and archivists are starting to focus their attention on it, in part because of ISO standards and new legislation, which, together, provide the opportunity to simplify and making it more efficient. The real issue is however the absence of a dialogue between the hierarchical structure and the operational context. The tension between them has consequences not only for the management of current records, but also for their long term preservation, which needs to begin at or before the moment of their creation.